Packed like we're keeping it. Shipped like it's irreplaceable.
Every Olemina specimen is one of a kind, so we treat its journey to you the same way we treat its selection — tracked and insured worldwide, packed to museum standard. And because each piece is unique, all sales are final; so before you buy, we make sure you can see exactly what you're collecting.
Shipping
Tracked & insured, worldwide
Every order ships by express courier — DHL, FedEx or UPS — fully tracked and insured for its declared value, with signature required on delivery. You receive the tracking number the moment your specimen leaves us.
Dispatched in 3–7 business days
Once payment clears, we prepare and dispatch your specimen within 3–7 business days. Larger statement pieces are custom-crated and may take a little longer — if so, we tell you the timeline before you pay.
Delivery times
Express delivery typically takes 3–7 business days to most countries once dispatched. Remote regions and customs clearance can add a few days. Your tracking link shows the live status end to end.
Museum-grade packing
Each specimen is immobilised in custom-cut foam, internally braced at fragile terminations, and double-boxed. We pack every piece as if it were staying in our own collection — because until it ships, it is.
Returns & protection
Every specimen is one of a kind — all sales are final
Because each piece is a unique, natural object — no two alike — all sales are final. We do not offer returns or exchanges for change of mind. Please review each specimen's photos and description carefully before you buy, and reach out with any question at all: our team is glad to help you decide with confidence.
See it clearly before you buy
Want more detail than the listing shows? Message us and we'll send additional close-up photographs or a video of the exact specimen — in natural light, from every angle — so you know precisely what you're collecting. We'd far rather you buy sure than wonder.
Arrived damaged, or lost in transit
Your purchase is fully insured in transit. Inspect your specimen on arrival, and in the rare event of breakage or a lost parcel, contact us within 48 hours of delivery with photographs of the piece and its packaging — we'll arrange a replacement or a full refund. This is the one case where we take a piece back, because the fault is ours to cover, not yours.
Shipping cost & duties
Shipping and full insurance are calculated by weight and destination and shown before you pay — we don't profit on freight. Import duties or VAT, where they apply, are set by your country and are the buyer's responsibility; we always declare shipments accurately and at true value.
Every specimen is authentic and honestly graded. If a piece ever arrives materially different from how we described it, we make it right — refund or replacement, no debate.
Frequently asked
- Do you ship fine mineral specimens internationally?
- Yes. Olemina ships worldwide by express courier (DHL, FedEx or UPS), fully tracked and insured, with signature on delivery. Specimens are dispatched within 3–7 business days of cleared payment.
- Is shipping insured?
- Every Olemina shipment is fully insured for its declared value at no extra cost. If a specimen is damaged or lost in transit, report it within 48 hours of delivery with photos and we will refund or replace it.
- What is Olemina's return policy?
- Because every Olemina specimen is a unique, one-of-a-kind natural object, all sales are final — we do not offer returns or exchanges for change of mind. Please review each piece's photos and description carefully before purchasing, and contact us for additional photos or a video of any specimen before you buy. The only exception is a piece that arrives damaged or is lost in transit, which is fully insured.
- Can I see more detail before I buy?
- Yes — just ask. Message us about any specimen and we'll send additional close-up photographs or a video of that exact piece, in natural light, before you commit. We want you to buy with total confidence.
- Who pays import duties and taxes?
- Import duties and VAT are set by the destination country and are the buyer's responsibility. Olemina declares every shipment accurately and at its true value.
Questions about a specific shipment or country? Talk to us — we reply within 48 hours, usually faster on WhatsApp.